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What happens if my application couldn't be completed due to an error?

If your visa application couldn't be completed due to an error, please read the following information to deal with your situation properly:

  • Firstly, you should thoroughly investigate the error message to understand its root cause. If the error is on your end, such as incomplete information or a technical glitch ( for example, an unstable Internet connection), you may be able to correct and resubmit your application.
  • However, if the error is related to the Zambia Immigration Services system or external factors, such as server malfunctions or connectivity problems, please reach out to our customer support via [email protected] or other contact information here. We have dedicated support teams that can assist in resolving issues, offering guidance, or manually processing your application. It's essential to maintain clear communication with the support team, providing detailed information about the error and any steps you've taken to address it.
  • In instances where the error is irreversible or the application cannot proceed, Zambia Immigration Services may offer refunds, extensions, or alternative solutions. Understanding the terms of service and policies will help you deal with the situation effectively. It's crucial to act promptly, communicate transparently, and leverage available support channels to increase the likelihood of a favorable resolution.

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