FAQs

If you encounter issues with the Zambia e-Visa website, it can be frustrating, especially if you're on a tight timeline for your travel plans. So what should you do when the Zambia e-visa website is not working? First, ensure that the problem isn't on your end. Check your internet connection, clear your browser's cache, and try accessing the website from a different browser or device. If the website is still not functioning properly, it’s time to reach out for assistance. For customers who have not paid anything yet, please wait for a few minutes and return to start a new visa application. For customers who already have paid the visa fees, we will contact you through email as soon as possible in order to announce the process and documents you must provide, so please be calm and wait for our response. You can actively email the Zambia e-Visa support team via email [email protected] or dial +1 917 397 7487. Provide a clear description of the issue you're experiencing, including any error messages you receive, as well as your contact information for a prompt response. If you do not have contact with Zambia Immigration Services, you can contact the Zambia Embassy directly to apply for an e-visa.

When applying for a Zambia visa, especially for a business visa, applicants often wonder if a business card can substitute for the required company cover letter. The short answer is no; a business card cannot replace a cover letter. Each document serves a distinct purpose in the visa application process. A company cover letter is a formal document that outlines the nature of your visit, the purpose of the business trip, and details about the company you represent. On the other hand, a business card, while useful for networking and identifying oneself, lacks the formal context and detailed information required by visa authorities. It does not convey the same level of legitimacy or intent as a cover letter. Therefore, it is crucial to prepare a detailed company cover letter along with your other required documents when applying for a business visa. This ensures that your application is complete and meets the necessary requirements, ultimately increasing your chances of approval for the Zambia visa. When you apply for a Zambia e-visa with us, you just need simple documents such as: passport, photo of applicant, hotel Booking confirmation, return Flight ticket confirmation and applicant’s cover letter to Immigration Department. All of these documents are qualified for the Zambia e-visa process. Moreover, we will boost your application and increase your chances of approval for the Zambia e-Visa.

When applying for a Zambia e-Visa, providing documents is really essential for granting your travel document. The Zambia e-Visa system is designed to facilitate the entry of travelers into the country by allowing them to apply online. One common question applicants have is whether they can submit photocopies of their documents instead of scanned versions. The answer is clear: scanned documents are required for the e-Visa application. Scanned documents are necessary for verifying the authenticity of your identification, travel itinerary, and any other supporting documents required for the application. Photocopies, while they can be clear and legible, do not meet the specific requirements of the online system. However, when you apply at Zambia Immigration Services, you can photocopy all your documents and use a scanner or a smartphone app to create high-resolution digital files and send it to us via email, we will standardize it for you before applying to the government. This way, you’ll be able to submit the correct format for your Zambia e-Visa application. If you do not know what documents you should prepare, please check your conditions that are clarified on our website. If you have any concerns, please send us an email or fill in the contact form for more information.

Zambia is a destination rich in natural wonders and wildlife, offering a range of unforgettable experiences. The most famous attraction is Victoria Falls, known locally as Mosi-oa-Tunya or "The Smoke That Thunders." It’s one of the largest and most dramatic waterfalls in the world. Travelers come here for breathtaking views and experience activities like bungee jumping, helicopter tours, and the famous Devil's Pool swim at the edge of the falls. Apart from Victoria Falls, South Luangwa National Park is another must-see for those interested in safaris. It is renowned for its walking safaris, offering an intimate look at Zambia’s wildlife, including elephants, lions, leopards, and hippos.  For those seeking more adventure, Lower Zambezi National Park offers activities such as canoeing safaris along the Zambezi River, where you can see animals like elephants and buffalo from the water. Kafue National Park, one of Africa’s largest national parks, is another top attraction, home to a diverse range of species including the rare cheetah. Beyond wildlife, Zambia has cultural experiences like exploring Livingstone, a historic town where visitors can learn about the local history, including Dr. David Livingstone's expeditions. The mix of natural beauty and cultural history makes Zambia a must-visit for nature lovers and adventurers alike.

Yes, Zambia offers public transportation choices. You can use these to move within towns and between different areas. In towns like Lusaka and Livingstone, there are van cabs, known as "kombis". These shared cars follow specific paths and are a cheap way to get around the city. They can be busy, and plans may not always be accurate. For longer routes, international buses are available. These buses can provide a nice way to move across the country. Several bus companies run these lines. It is smart to book your tickets in advance during busy travel seasons. If you prefer private travel, cabs and ride-sharing services are available in big towns. Always agree on the fare before starting your trip or ensure the meter is going. While public transportation is available, think about your safety and comfort, especially at night. If you want to visit rural national parks, consider getting a private car or joining an organized tour for more freedom and ease.

The currency in Zambia is the Zambian Kwacha (ZMW). It is important to have local cash for daily activities. This is especially true in distant places where card payments may not work. You can switch your money at banks, currency exchange shops, or at the airport when you arrive. In big towns and tourist places, you can also find ATMs that take foreign cards. This lets you take local cash. Be sure to tell your bank about your trip plans. This will help avoid problems with your card while you are away. The US Dollar is also accepted in many hotels, bars, and shops. It is useful to have some US Dollars during your trip. When using cash, be aware of the amounts. Some smaller shops may not have change for large bills. It is good to have a mix of small and larger amounts. This will make it easier to handle your costs. Understanding the cash used in Zambia will help you have a better financial experience during your trip.

When planning a trip to Zambia, getting travel insurance is important. Look for insurance that covers different parts of your trip. First, make sure your insurance includes hospital costs. This should cover medical stays and emergency evacuations, as healthcare quality can range, especially in rural places. Your insurance should also cover trip delays, lost bags, and personal responsibility. Zambia offers many activities, such as game tours and outdoor sports. If you plan to do these, look for insurance that covers specific activities like hikes and water sports. Before you buy a policy, read the terms carefully. Understand the service limits and exemptions. Compare different companies to find a plan that fits your wants and price. Many insurance companies also give 24-hour assistance, which is helpful during situations. Having travel insurance will give you peace of mind during your trips in Zambia.

To contact your country's embassy in Zambia, start by looking for the embassy's contact information on our website. Most countries have websites with important information. This includes phone numbers, email addresses and real addresses. It is a good idea to save this information before your trip. You can use it quickly if you need help. Embassies are generally found in Lusaka, the main city. If you need help, you can call the office or visit them in person during their hours. If your office is not in Zambia, it may have an agent in a nearby country. Their webpage will provide the right contact details. In case of situations, like losing a passport or legal issues, governments can help. They also provide knowledge about area rules and practices, which can be helpful for tourists. Familiarize yourself with how to reach your office before your trip. This way, you will know how to get help if you need it. If you want a faster response, you can contact Zambia Immigration Services for more information through contact form or dial +1 917 397 7487.

Yes, you can find Wi-Fi in Zambia. It is particularly available in cities and prominent tourist locations. Major cities like Lusaka, Livingstone, and Ndola have many hotels, cafés, and restaurants. These places often offer complimentary Wi-Fi for consumers. Some hotels even provide complimentary Wi-Fi in rooms and common areas. This makes it simple for travelers to stay connected. However, the quality and performance of Wi-Fi can differ a lot. In rural areas, Wi-Fi may be limited. If you intend to visit remote locations or national parks, verify if your hotel has internet access. Another option is to purchase a local SIM card with data. You can get one from a mobile service provider like MTN or Airtel. This will let you use mobile data for navigation and communication while you are out. Overall, while Wi-Fi is available, having a local SIM can enhance your internet access during your vacation to Zambia.

When applying for a Zambia e-visa as an Indian citizen, it is generally mandatory to provide proof of accommodation at the time of the visa application.