FAQs

In Zambia, a tourist e-visa is specifically designed for short-term leisure or holiday visits. If you wish to stay longer for business reasons, you cannot directly extend a tourist e-visa for business purposes. However, there are alternative options to consider. If you find yourself needing to conduct business in Zambia while holding a tourist e-visa, you would need to apply for a business visa instead. This type of visa is intended for activities such as attending meetings, conferences, or negotiating contracts. The business visa can be applied for prior to your trip or, in some cases, while you are in Zambia by visiting the Department of Immigration. To avoid complications, it’s recommended that you apply for the appropriate business e-visa before your trip if you anticipate needing to engage in business activities. This type of visa allows travelers to stay within 30 or 90 days with multiple entries. If you want to stay longer, travelers should apply at the Embassy or apply for a new e-visa application. If you are already in Zambia and your circumstances change, it's best to consult the Zambia Department of Immigration or your nearest embassy for advice on transitioning to a business visa to ensure you remain compliant with immigration laws.

If you’ve forgotten your Zambia e-visa login details, recovering your account is straightforward. The Zambia Immigration Services provides an easy process to help applicants regain access to their accounts, ensuring that your application process can continue smoothly. On the login page, look for the option that says “Did you forget your password?”, click the link on “Reset it here”. By clicking on this link, you will be prompted to enter the email address you used to create the account. Make sure you have access to this email, as a recovery link or further instructions will be sent to it. After submitting your email, check your inbox for a password reset link or further steps to retrieve your username. Follow the instructions in the email, which usually involve creating a new password or confirming your account details. If you don’t see the email in your inbox, be sure to check your spam or junk mail folder, as these emails occasionally get filtered out. By following these steps, you can quickly recover your login details and continue the e-visa application process without further delay. For more convenience, we recommend travelers to register accounts by your frequently-used email. In that case, you just only need your email address to login to your account easily.

If you're facing issues with your Zambia e-visa application, there are several ways to get technical support to ensure a smooth process. Zambia Immigration Services offer a dedicated support team that can assist with technical difficulties, application issues, or clarifications. You can contact them directly via our website, you can complete the contact form for submitting inquiries or troubleshooting problems. Additionally, you can send feedback via email support and a phone helpline, which can be particularly helpful for urgent matters that need immediate attention. Email and phone support may offer a more direct and personal approach to resolving any technical issues. Email support: [email protected] Phone number: +1 949 346 9868 Our service providers usually offer 24/7 support through various channels, including live chat, email, and phone. We can help with technical issues like payment errors, missing documents, or problems accessing your application status. Make sure to have your application reference number and relevant details ready when reaching out for help. This will allow the support team to quickly locate your application and resolve any issues. Feel free to contact us if you have any questions about your visa application and problems that you have. We will be available throughout the week to support travelers anywhere in the world.

If you encounter issues with the Zambia e-Visa website, it can be frustrating, especially if you're on a tight timeline for your travel plans. So what should you do when the Zambia e-visa website is not working? First, ensure that the problem isn't on your end. Check your internet connection, clear your browser's cache, and try accessing the website from a different browser or device. If the website is still not functioning properly, it’s time to reach out for assistance. For customers who have not paid anything yet, please wait for a few minutes and return to start a new visa application. For customers who already have paid the visa fees, we will contact you through email as soon as possible in order to announce the process and documents you must provide, so please be calm and wait for our response. You can actively email the Zambia e-Visa support team via email [email protected] or dial +1 949 346 9868. Provide a clear description of the issue you're experiencing, including any error messages you receive, as well as your contact information for a prompt response. If you do not have contact with Zambia Immigration Services, you can contact the Zambia Embassy directly to apply for an e-visa.

When applying for a Zambia visa, especially for a business visa, applicants often wonder if a business card can substitute for the required company cover letter. The short answer is no; a business card cannot replace a cover letter. Each document serves a distinct purpose in the visa application process. A company cover letter is a formal document that outlines the nature of your visit, the purpose of the business trip, and details about the company you represent. On the other hand, a business card, while useful for networking and identifying oneself, lacks the formal context and detailed information required by visa authorities. It does not convey the same level of legitimacy or intent as a cover letter. Therefore, it is crucial to prepare a detailed company cover letter along with your other required documents when applying for a business visa. This ensures that your application is complete and meets the necessary requirements, ultimately increasing your chances of approval for the Zambia visa. When you apply for a Zambia e-visa with us, you just need simple documents such as: passport, photo of applicant, hotel Booking confirmation, return Flight ticket confirmation and applicant’s cover letter to Immigration Department. All of these documents are qualified for the Zambia e-visa process. Moreover, we will boost your application and increase your chances of approval for the Zambia e-Visa.

When applying for a Zambia e-Visa, providing documents is really essential for granting your travel document. The Zambia e-Visa system is designed to facilitate the entry of travelers into the country by allowing them to apply online. One common question applicants have is whether they can submit photocopies of their documents instead of scanned versions. The answer is clear: scanned documents are required for the e-Visa application. Scanned documents are necessary for verifying the authenticity of your identification, travel itinerary, and any other supporting documents required for the application. Photocopies, while they can be clear and legible, do not meet the specific requirements of the online system. However, when you apply at Zambia Immigration Services, you can photocopy all your documents and use a scanner or a smartphone app to create high-resolution digital files and send it to us via email, we will standardize it for you before applying to the government. This way, you’ll be able to submit the correct format for your Zambia e-Visa application. If you do not know what documents you should prepare, please check your conditions that are clarified on our website. If you have any concerns, please send us an email or fill in the contact form for more information.

Zambia is a destination rich in natural wonders and wildlife, offering a range of unforgettable experiences. The most famous attraction is Victoria Falls, known locally as Mosi-oa-Tunya or "The Smoke That Thunders." It’s one of the largest and most dramatic waterfalls in the world. Travelers come here for breathtaking views and experience activities like bungee jumping, helicopter tours, and the famous Devil's Pool swim at the edge of the falls. Apart from Victoria Falls, South Luangwa National Park is another must-see for those interested in safaris. It is renowned for its walking safaris, offering an intimate look at Zambia’s wildlife, including elephants, lions, leopards, and hippos.  For those seeking more adventure, Lower Zambezi National Park offers activities such as canoeing safaris along the Zambezi River, where you can see animals like elephants and buffalo from the water. Kafue National Park, one of Africa’s largest national parks, is another top attraction, home to a diverse range of species including the rare cheetah. Beyond wildlife, Zambia has cultural experiences like exploring Livingstone, a historic town where visitors can learn about the local history, including Dr. David Livingstone's expeditions. The mix of natural beauty and cultural history makes Zambia a must-visit for nature lovers and adventurers alike.

Yes, Zambia offers public transportation choices. You can use these to move within towns and between different areas. In towns like Lusaka and Livingstone, there are van cabs, known as "kombis". These shared cars follow specific paths and are a cheap way to get around the city. They can be busy, and plans may not always be accurate. For longer routes, international buses are available. These buses can provide a nice way to move across the country. Several bus companies run these lines. It is smart to book your tickets in advance during busy travel seasons. If you prefer private travel, cabs and ride-sharing services are available in big towns. Always agree on the fare before starting your trip or ensure the meter is going. While public transportation is available, think about your safety and comfort, especially at night. If you want to visit rural national parks, consider getting a private car or joining an organized tour for more freedom and ease.

The currency in Zambia is the Zambian Kwacha (ZMW). It is important to have local cash for daily activities. This is especially true in distant places where card payments may not work. You can switch your money at banks, currency exchange shops, or at the airport when you arrive. In big towns and tourist places, you can also find ATMs that take foreign cards. This lets you take local cash. Be sure to tell your bank about your trip plans. This will help avoid problems with your card while you are away. The US Dollar is also accepted in many hotels, bars, and shops. It is useful to have some US Dollars during your trip. When using cash, be aware of the amounts. Some smaller shops may not have change for large bills. It is good to have a mix of small and larger amounts. This will make it easier to handle your costs. Understanding the cash used in Zambia will help you have a better financial experience during your trip.

When planning a trip to Zambia, getting travel insurance is important. Look for insurance that covers different parts of your trip. First, make sure your insurance includes hospital costs. This should cover medical stays and emergency evacuations, as healthcare quality can range, especially in rural places. Your insurance should also cover trip delays, lost bags, and personal responsibility. Zambia offers many activities, such as game tours and outdoor sports. If you plan to do these, look for insurance that covers specific activities like hikes and water sports. Before you buy a policy, read the terms carefully. Understand the service limits and exemptions. Compare different companies to find a plan that fits your wants and price. Many insurance companies also give 24-hour assistance, which is helpful during situations. Having travel insurance will give you peace of mind during your trips in Zambia.